Digital Events Support

 

Unlike the reliable magic of live theater, where the curtain goes up, the lights turn on, and the show just happens, digital events can sometimes have a few hiccups. If you’re having trouble accessing one of our shows, here’s some information that can help:

CO/LAB On Demand

  • Find your order confirmation. Links to view the shows in our virtual festival are sent in an email from “CO/LAB Theater Group.”

  • Check your spam filter if you haven’t received any emails regarding your ticket order.

  • Each link only works on one device at a time. Make sure you haven’t opened the same link in multiple places.

If you’re still having trouble…